Ask MACC: Workforce Solutions

Ask MACC:

Workforce Solutions

Ask MACC: Workforce Solutions brings our network the best new thinking on workforce development and people strategy.

Ask MACC: Workforce Solutions scales MACC’s critical Human Resources expertise around workforce concerns and builds capacity for next generation thinking in our network around workforce issues like: improving our employer value proposition by focusing on employee well-being, investing in our current workforce, evolving our hiring strategies, and centering IDEA (Inclusion, Diversity, Equity, and Accessibility) in our workplaces.

The unrelenting trauma, burnout, fatigue, and market pressures on our workforce since 2019 have converged to create an unprecedented set of workforce challenges for MACC members. A thriving workforce is essential to our community organizations’ ability to continue the work of serving and supporting their communities.

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New Featured Content:

NEW! Moving to Skills-Based Workplace Podcast Episode: Dig into how self-taught experts can sometimes be a better fit for a position instead of gauging qualifications with a college degree, and how this opens up the opportunity to more potential candidates.	NEW! 7 Skills-Based Hiring Best Practices: Hire for Skills, Not Just Degrees: Degree-based hiring is being moved towards a skills-based approach within government organizations. This article explores the benefits of skills-based hiring and what that change realistically looks like.	NEW! Recruitment: New Recruiting Approaches Podcast Episode: Tune in to hear about shaping culture around an organization's talent and creating a healthy culture that really listens to employees and can impact recruitment early on.

Ask MACC: Workforce Solutions

Episodes, Guides, and Resources

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Click to jump to a specific section:

Podcast: Episodes		Resources: Links, toolkits

	Recruitment Strategies		Recruitment Strategies

	Investing in a Skills Based Workforce		Investing in a Skills Based Workforce

	Strengthening Workplace Culture		Strengthening Workplace Culture

	Strengthening Our Employer Value Proposition		Strengthening Our Employer Value Proposition

Listen to the Full Playlist on Youtube!

Recruitment Strategies:

Trends and resources in nonprofit recruitment: developing inclusive and accessible recruitment and hiring strategies, pivoting to skills-based hiring, and ensuring retention through rapid and effective onboarding.

Recruitment: Podcast Episodes

		Trends and Resources in Recruiting MACC Program Manager, Laurel Hansen is joined by Human Resources Coordinator, Jamie Hawkins. This session goes into how to retain and sustain recruitment in an effective manner, why there are less people participating in the labor force, and what critical challenges are presenting themselves. This discussion goes into how a skills-based hiring and recruiting process can increase the candidate pool and why this is of central importance in the market human services organizations are competing in.

		Diversity and Inclusivity in Recruitment MACC Program Manager, Laurel Hansen is joined by Human Resources Coordinator, Jamie Hawkins, looking closer at accessibility to increase diversity in the recruitment process as well as what having a skills-based recruitment process can do to support your efforts. Some tactics include identifying potential changes in language to attract applicants and being careful to avoid bias.

		New Recruiting Approaches MACC Program Manager, Laurel Hansen is joined by Ingrid Sabah, Managing Director of Impact, Evaluation, and Learning for the African American Leadership forum to discuss the importance of marketing your organization, benefits flexibility, and how your people can be recruiters. Sabah shares her perspective on how shaping culture around an organization' talent and creating a healthy culture that really listens to employees can impact recruitment early on and improve retention. They'll remind us not be afraid of an unseen or unknown outcomes when you're making positive changes in recruitment strategies.

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Recruitment: Resources

Diversity and inclusivity as a strategy to address workforce shortages:

https://www.teamdynamicsmn.com/tools - TOOLS + RESOURCES - Team Dynamics
https://fundthepeople.org/hiring-revolution/ - Fund the People Podcast with Hiring Revolution
10 Ways to Improve Equity and Increase the Effectiveness of your Hiring Process - Blue Avocado
NEW! 15 ways to improve diversity and inclusion in the workplace - First Up
NEW! 7 Skills-Based Hiring Best Practices: Hire for Skills, Jot Just Degrees- Workforce Hub

Early Retention through rapid and effective onboarding:

Effective Onboarding to Improve Employee Retention - Berry Dunn
NEW! 33 Quick Wins to Improve Employee Retention During the First 90 Days - Blue Board

Building Professional networks to support competitive recruitment:

How to Use Networking in Recruitment - Radancy

How to promote/market your organization as an employer:

Employer Branding: A Communication Imperative for Nonprofit Organizations - National Council of Nonprofits

Inclusive and accessible recruitment strategies:

Excerpts and Companion Pieces from “Hiring Revolution” - Hiring Revolution
Why Diversity, Equity, and Inclusion Matter for Nonprofits - National Council of Nonprofits
Reducing Unconscious Bias in Recruiting - Blue Avocado
NEW! Sample Job Description with Equity in Mind - Team Dynamics
NEW! 9 Diversity and Inclusion Recruitment Best Practices - Factorial HR

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Investing in a Skills Based Workforce:

Investing in the skills of our workforce: building pathways for growth and development, using skills based promotion, how to cultivate core competencies, and develop strategies to leverage skill building as a retention tool.

Skill Building: Podcast Episodes

		Investing in Skills for Promotion and Retention MACC Program Manager, Laurel Hansen is joined by Diane Seep, Senior Human Resources Consultant. This discussion goes into how to find the right tools to remain sustainable and competitive, the benefit of investing in skill building as a way to retain employees, the importance of employee to employer communication, and evaluating the role to find the best match.

		Training Managers to Adjust to New Workplace Expectations MACC Program Manager, Laurel Hansen is joined by Diane Seep, Senior Human Resources Consultant, talking through why it's important that managers have the tools to build skills they need to supervise emplyees in a leadership role. In order to lead a team, managers need those resources to manage a team first. They go on to discuss some ways organizations can invest in managers that can create room for people to grow.

		Moving to a Skills-Based Workplace MACC Program Manager, Laurel Hansen is joined by Ingrid Sabah, Managing Director of Impact, Evaluation, and Learning for the African American Leadership Forum where they'll discuss building a skills-based workplace. Sabah shares why learning and skill building goes hand-in-hand are foundational to organizational professional development. Dig into how self-taught experts can sometimes be a better fit for a position instead of gauging qualifications with a college degree, and how this opens up the opportunity to more potential candidates. Organizations can learn to rethink about what is really needed to reduce barriers in the hiring process in this episode.

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Skill Building: Resources

Making the pivot to skills-based hiring:

7 Skills-Based Hiring Best Practices: Hire for Skills, Not Just Degrees - Workforce Hub
The Emerging Degree Reset: How the Shift to Skills-Based Hiring Holds the Keys to Growing the U.S. Workforce at a Time of Talent Shortage - The Burning Glass Institute Harvard Business School
Skills-Based Hiring Is on the Rise - Harvard Business Review

Building programming and pathways for employee growth and development:

How Learning and Development Can Attract—and Retain—Talent - SHRM, the Society for Human Resource Management
On-the-Job Development Opportunities for Nonprofit Staff - The Bridgespan Group
Now is the Time to Form a Retention Strategy for Your Nonprofit - Nonprofit Hub

Leveraging Skills-based promotion:

A Guide to Improving Recruitment, Retention, Advancement and Equity - Business Roundtable
Nonprofit Employee Retention – Keep Your Top Talent - Inside Charity

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Strengthening Workplace Cultures:

How to adapt to market trends and the employee expectations of a long-term pandemic workforce. How to train managers to evolve with new workplace expectations, improve their continuous coaching and employee engagement approach and focus on building strategies that center employee mental health, wellbeing, and overall belonging.

Strengthening Culture: Podcast Episodes

		Market Trend and expectations of the Post-Pandemic Workforce MACC Program Manager, Laurel Hansen is joined by Vice President of Human Resource Services, Amanda Golly, for this session on culture. Employers need to be looking at all angles to ensure that they can retain high performers and why maintaining a healthy organizational culture is crucial in a managers role.

		Remaining Competitive Amidst Shifts in Post-Pandemic Workforce Expectations MACC Program Manager, Laurel Hansen is joined by Human Resources Consultant, Katie Berg, to talk about the challenges filling positions right now. Nonprofits have to remain competitive with for-profit organizations and emphasize the importance of the work that nonprofits do hold on our workers. Some tactics discussed are the need to make what used to be considered generous benefits more of a status quo, adapting to higher wages, and ensuring that workers can have a healthy work life balance.

		Creating a Culture That Cares MACC Program Manager, Laurel Hansen is joined by Vice President of Human Resource Services, Amanda Golly, on why centering employee mental health and overall well-being is so important. This conversation goes in depth on promoting a healthy work environment by creating spaces for employees to take downtime and have spaces for people to bring their whole selves. This session dives deeper into workplace culture and encouraging managers to dig deeper, get to know their employees, and how to create an organization that's grounded in well-being.

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Strengthening Culture: Resources

Improving retention and strengthening workplace culture:

Infographic: Why Nonprofit Employees Quit - Tech Impact
Creating a Culture that Cares in Five Nourishing Steps - National Council of Nonprofits
Why Defining Your Nonprofit's Culture will be the Most Important Thing you do this Year - Classy.org
How to Build a Compassionate Workplace - Blue Avocado
Elements of Culture - Team Dynamics
Now is the Time to Form a Retention Strategy for your Nonprofit - Nonprofit Hub

Market trends and expectations of the long-term pandemic workforce:

What will the workplace look like in 2025 - Society for Human Resource Management
Pandemics and Protests as a Portal for Change: A Guide to Never Returning to Normal - Georgetown University, Center for Public & Nonprofit Leadership

Continuous coaching and employee engagement:

How Fast Feedback Fuels Performance - Gallup
Ongoing Coaching and Feedback - MIT Human Resources

Centering employee mental health and overall wellbeing:

How (and Why) Nonprofits are Supporting the Mental Health of their Employees - National Council of Nonprofits
Surgeon General's Framework for Workplace Mental Health and Well-Being - U.S. Department of Health and Human Services
The Impact of COVID-19: The Phenomenological Effect of Burnout on Women in the Nonprofit Sector and Implications of the Post-Pandemic Work World - MDPI
Are your Benefits Super White? - Hiring Revolution from Team Dynamics

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Strengthening Our Employer Value Proposition:

How to strengthen our employer value proposition by building practices for more timely and regular total compensation evaluation and developing pathways to internal pay equity, engaging employees in benefits design, and centering diversity, equity, and accessibility in employee engagement practices.

Value Proposition: Podcast Episodes

		Overview MACC Program Manager, Laurel Hansen is joined by Human Resources Generalist, Theresa Bernard, discussing how to help organizations invest in a strong value proposition. They discuss finding ways to really hear what staff are saying-so they feel that their organization is making progress on change on their behalf and showing them how they care.

		IDEA MACC Program Manager, Laurel Hansen chats with Human Resources Generalist, Theresa Bernard, on the importance of implementing IDEA (Inclusion, Diversity, Equity, and Accessibility) in an organization. This session takes a dive into how organizations can think about how to center IDEA within their mission as an organization; highlighting the value proposition of IDEA and how it has positive impacts on an organization.

		Compensation and Pay Equity MACC Program Manager, Laurel Hansen is joined by Human Resource Generalist, Theresa Bernard, to discuss how strengthening your compensation as a part of your employer value proposition can increase recruitment and retention. They discuss how important it is to ensure that compensation amounts reflect the skill level and duties of a position. The benefits of doing a compensation analysis are discussed.

		Trends in Benefits and Engaging Employees in Benefits Design MACC Program Manager, Laurel Hansen is joined by Human Resources Operations Specialist, Quinn Daley. This session dives into compensation beyond salary rates. Benefits packages are becoming something that people are looking at more and more closely as they're considering positions. They discuss how applying employee life experience to a benefits design can strengthen an orgnanization's strategy.